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JoshB531's avatar
JoshB531
Brass Contributor
Oct 08, 2023
Solved

Intune Uninstall Error

Hoping someone can help me with this issue?   I am having an issue uninstalling a Win32 app deployed from Intune. The installation works fine but whenever I try and un-install from Company portal I...
Intune
  • JoshB531's avatar
    JoshB531
    Oct 23, 2023
    This has now been resolved. I found out late Friday that our new VPN client was blocking PowerShell and cmd scripts from Intune.

    Thank you for all your help.
Harm_Veenstra's avatar
Harm_Veenstra
MVP
Oct 09, 2023
The last " in the uninstall command shouldn't be there
JoshB531's avatar
JoshB531
Brass Contributor
Oct 09, 2023

Harm_Veenstra 

 

So I try removing the extra " in the uninstall command but still failing.

The latest logs show this.

 

Exception happens when processing existing DO job aed99da0-ab1a-46a1-984c-876c7ef4a362 for app 8ad7229b-29c2-4d5a-a282-e55204d2f32f, ex = System.Runtime.InteropServices.COMException (0x80D02003): Exception from HRESULT: 0x80D02003
   at Microsoft.Management.Clients.IntuneManagementExtension.Win32AppPlugIn.ContentManagement.DeliveryOptimization.IBackgroundCopyManager.GetJob(Guid& jobID, IBackgroundCopyJob& ppJob)
   at Microsoft.Management.Clients.IntuneManagementExtension.Win32AppPlugIn.ContentManagement.DeliveryOptimization.DOUtilities.GetJobFromId(Guid jobId)
   at Microsoft.Management.Clients.IntuneManagementExtension.Win32AppPlugIn.DOUtilitiesWrapper.GetJobFromId(Guid jobId)
   at Microsoft.Management.Clients.IntuneManagementExtension.Win32AppPlugIn.ContentDownloaderDeliveryOptimization.DownloadContent(Win32AppResult win32AppResult, SideCarApplicationClientPolicy appPolicy, SideCarContentInfo sidecarContentInfo, SideCarContentMetadata contentMetadata, String encryptedFilePath, String downloadFilePath, Boolean& fallback, Boolean& downloadRunningInBackground, EspPhase espPhase, Boolean isAvailableCheckIn)
  • Harm_Veenstra's avatar
    Harm_Veenstra
    MVP
    Oct 09, 2023
    Could you add this to the uninstall string and check the log?

    /l*v "c:\windows\temp\uninstall.log"
  • Harm_Veenstra's avatar
    Harm_Veenstra
    MVP
    Oct 09, 2023

    Just another question... Why did you package the .MSI file? Is it just the .MSI file, or are more files in the installation folder? You could alternatively add the .MSI file to Intune as a Line-of-business app. The install/uninstall/detection is based on MSI technology and is done automatically.

    -Edit-

     

    Never mind, you want to have users to be able to uninstall it themselves.

    • JoshB531's avatar
      JoshB531
      Brass Contributor
      Oct 09, 2023
      Thanks will try that. Do you add that to the end of the uninstall command?
    • JoshB531's avatar
      JoshB531
      Brass Contributor
      Oct 09, 2023

      Harm_Veenstra 

       

      Yeah it’s just a .msi file with no other files.

       

      i was under impression it was best practise to deploy as a Win32 app rather than using a line or business app. I am fairly new to the packaging game in intune.

       

      Are there any negatives to using a line of business app. I really need to the ability to remove this app both from company portal and from the remove app section in Intune admin 

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