Forum Discussion
Intune - Remote Help - Licensing and Unattended Control
Greetings,
First: Like others on the interweb I am struggling to find the value of this solution when it is necessary to license both the helper and sharer. ScreenConnect and/or other secure solutions offer more control and value - IMO. Microsoft - please reconsider the addin license structure and cost.
Second Question: The Remote Help claims to offer unattended control. My expectation of this would be - the helper connects to the endpoint when there's no one (as sharer) logged in to approve the connection. Is this possible or not?
Thank you,
- Hi,
I don't know, unfortunately, if they are planning on doing it soon.
A great place to look is always to see what's on the roadmap:
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Microsoft%20Intune
- Hi,
I can't answer the question regarding pricing, unfortunately.
I can, however, try to answer the second question about unattended control.
From my understanding, it is possible to use unattended control on Android devices only. I'm pretty sure it isn't possible on Windows and macOS.
Take a look here in the docs:
https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help- Thank you, NicklasOlsen. I didn't think to drill in to the Remote Help capabilities and requirements on Android for the unattended control ability in the MS realm. My bad.
Do you or the forum know if MS has plans to include unattended control via Intune Remote Help for MS Windows 10/11/^ endpoints via a non-active user session (aka admin equivalent/support desk) from a Helper anytime soon?
Thanks again.- Hi,
I don't know, unfortunately, if they are planning on doing it soon.
A great place to look is always to see what's on the roadmap:
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Microsoft%20Intune
