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Floyds_on_Greenwood's avatar
Floyds_on_Greenwood
Brass Contributor
Apr 27, 2024
Solved

Intune - Remote Help - Licensing and Unattended Control

Greetings, First: Like others on the interweb I am struggling to find the value of this solution when it is necessary to license both the helper and sharer.  ScreenConnect and/or other secure soluti...
Intune
NicklasOlsen's avatar
NicklasOlsen
Iron Contributor
Apr 28, 2024
Hi,

I can't answer the question regarding pricing, unfortunately.
I can, however, try to answer the second question about unattended control.

From my understanding, it is possible to use unattended control on Android devices only. I'm pretty sure it isn't possible on Windows and macOS.

Take a look here in the docs:
https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help
Floyds_on_Greenwood's avatar
Floyds_on_Greenwood
Brass Contributor
Apr 28, 2024
Thank you, NicklasOlsen. I didn't think to drill in to the Remote Help capabilities and requirements on Android for the unattended control ability in the MS realm. My bad.
Do you or the forum know if MS has plans to include unattended control via Intune Remote Help for MS Windows 10/11/^ endpoints via a non-active user session (aka admin equivalent/support desk) from a Helper anytime soon?
Thanks again.

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