Forum Discussion
Intune Mobile Outlook Asking password again and again
we have some of the mobile users which is having issue with outlook signin . After enrollment of the device user is not able to sign in in the outlook it seems like it is stucked in the loop. however...
yes there is not sign in errors in fact in logs it is saying that successfully singed in App protection is enabled. Also enabled the modern auth in org settings. in App protection Pin for access is not configured.
happen to have tested it without app protection? ios/android?
- issue is with android device but not all the device. few of the devices have this behavior. I have tested some of the users without app protection it is working fine.
- So... if I am getting this correctly app protection could cause some issues.. what happens on the device that is having issues when you remove the broker app (company portal)
- when i remove the broker app, it will again prompt user to download the broker app to continue access to the company resources due to the Intune license.
There two scenarios in 1st scenario i will remove intune license and broker app
2nd scenario user will have the Intune license and broker app but no sign in in the broker app excluded from the conditional access policy we called as the MAM setup.
1. If i remove intune license and remove the broker app both the outlook work fine.
2. i have conditional access setup for the Require App Protection Policy and Require Complaint Mobile Devices. If i exclude the user from these conditional access policy outlook works fine
let me know if you not understand
- if you want i can share the video of the issue
