Forum Discussion
Huawei and Android Work Profile
Hi ThoFord
Based on what I have read so far I would not jump to Intune being the issue (well not a bug anyway).
You have setup https://docs.microsoft.com/en-us/intune/connect-intune-android-enterprise and want to use Work Profile (do not use the traditional Device Admin setup), other users have this device model working with Intune and it is listed as Android Enterprise Recommended on googles site (this is a very small list and takes a lot more work to get the https://androidenterprisepartners.withgoogle.com/devices/#!?AER badge).
Next steps;
- Test another device against your Intune config (not the same make/model, a similar OS version would be ideal but not necessary)
- Get the log from Email Support when you have the enrollment issue (as per screenshot)
- Generate a https://developer.android.com/studio/debug/bug-report and take a look
Also;
- Make sure you have licences for enrolment (second test device enrollment will help understand if this is an issue)
- https://docs.microsoft.com/en-us/intune/enrollment-restrictions-set, start with just the Defaults and only allow Android work profile and not Android without any additional restrictions (i.e. OS, Personally Owned). I have seen some restrictions cause problems.
- Make sure you are not blocking enrollment via any other method (Conditional Access)
Last;
- Log a job with Microsoft Support
We have setup Android Enterprise and restrictions.....
We have many models and types of mobile devices and now only HONOR X, HUAWEI P20 Pro, P10 lite and P9 lite are issued..
HONOR and HUAWEI P20Pro are brand new devices..
HUAWEI P10 lite was SUCCESSFULLY enrolled to Intune and used from 2/2018 in our Company. After 3/2019 work profile on this device stopped working and now its impossible to enroll this device..
I also tested this issue on old HUAWEI P8lite and there wasn´t any issue with creating Work Profile.
So i thing it is bug in Intune after some update on some versions of Android OS.