Forum Discussion
How can I install Samsung Gallery on a Samsung S23 using Intune?
I am an administrator for this tenant that I am currently working on.
I recently have setup android enrollment in Intune. The enrollment profile that I am using is Corporate-owned dedicated devices. Everything works perfectly when approving and pushing applications that are on the Google Play Store without an issue. I have been able to push more than 10 apps, and all have successfully installed. Only issue is the fact that the native apps of the phones are not installed.
We are using a Galaxy S23 for the user and the Samsung Gallery is not installed. The user does have the camera app installed and is able to take pictures. However, if he tries to open the pictures at the bottom left of the camera, it will say that the Gallery app is not enabled in the device and to enable it. I have looked at the Device restrictions policy and I do not see an option that I would disable that app. I have also seen online in forums that you just need add the app in Devices > Android Apps > Add > Android Enterprise system app. The three fields that it asks for is App Name, Publisher, and Package Name. I found the Package Name easily through a simple search and “com.sec.android.gallery3d “ is the package name, the following link is evidence, https://galaxystore.samsung.com/detail/com.sec.android.gallery3d.
I assigned the app to the corresponding group, but the application would stay in pending install in the Intune portal. The installation stayed that way for a couple of hours until it errored out, “The application failed to install, possibly because of insufficient storage or an unreliable network connection. The installation will be retried automatically. (0xC7D24FBA)”. Of course, the error was not true since the phone has 5G data and it was connected to the Wi-Fi the whole time. This is the only app I am having issues with, and it is a native app for a Galaxy phone. I have removed the application and added it again. I confirmed the package name by installing an app called Package Name Viewer on my personal device and confirmed that the package name is the mentioned above.
I was hoping for some insight into this issue and see if I can get some help or recommendations. Thank you.
- Hi,
I also use the native gallery app and it's working to around 70 devices with no problems.
Setup as you described.
Maybe a really daft question and check, but in your config profile under device experience, have you assigned the gallery app?
I use a managed home screen so assign it to a tile, worth a check. This is strange especially if you got the package id from a reference device and the id is the same this should just work. Those apps are actually already present on the device and needs to be enabled. The error is generic, see here for example: https://techcommunity.microsoft.com/t5/microsoft-intune/android-apps-not-installing-on-some-fully-enrolled-company/m-p/4072518
I'm not sure if this is an alternative for you but lots of times in your scenario we deploy the Google suite of apps, in the Android world those apps are often seen as the more generic/stock apps (not necessarily my opinion by the way). So you could deploy the Gallery Google Playstore app, see here: https://play.google.com/store/apps/details?id=com.google.android.apps.photosgo&hl=en
Otherwise we need to perform some troubleshooting to get to the bottom of this. Maybe you start out with the adb logs, capture it at the moment the app is deployed to see if we can find any client-side errors.
- Hello SebastiaanSmits,
I did give the user access to both Google Photos and Google Gallery as a work around since the native Gallery app wasn't installing. There are no issues at the moment and the user is fine using those apps since they are used to those apps anyways. It will be hard at the moment to try adb logs at the moment since that device is no longer in my hands, but I will try to respond with any findings.
Thank you!- Hello UpNorthIntune,
I will try what you suggested, and I was looking online to have a managed home screen on Androids. I did setup for our iPad devices to have that feature, however, the only difference that I could tell is that Androids look like they require Microsoft Launcher in order to assign apps to the home screen. I will have to do some testing, and I will come back to you and let you know if this worked. Thank you!
