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tomcrevier's avatar
tomcrevier
Brass Contributor
Dec 20, 2021

Company Portal Stuck In Download Pending/Device Syncing Loop

Hi all,   We published our first internal app and are attempting to distribute it with the Company Portal.  I have it set to be available to all users.  When I try to install it, it says "Download ...
Company Portal
Intune
Rudy_Ooms_MVP's avatar
Rudy_Ooms_MVP
MVP

Mmm.. So it's MDM enrolled but you are missing the Intune MGT extension? that's odd..  what happens when you manually install the intuneagent?

tomcrevier's avatar
tomcrevier
Brass Contributor
Jan 05, 2022
Rudy_Ooms_MVP

I have not tried that -- where would I get the installer from?

Isn't this expected behavior for non-domain joined machines? The extension is not installed in general BYOD scenarios...?

Thanks,

Tom
  • tomcrevier's avatar
    tomcrevier
    Brass Contributor
    Jan 05, 2022
    The user has Microsoft 365 Business Premium. I will try it, but can you clarify what you mean the "mam scope"? Where would I see that?

    Tom
  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Jan 05, 2022

    What happens when you remove them both (if possible) and make sure the mam scope is notconfigured. and try to add the work/school account. Also just wondering what kinda license does that user has?

  • tomcrevier's avatar
    tomcrevier
    Brass Contributor
    Jan 05, 2022

    Rudy_Ooms_MVP 

     

    (the account and the "connected by" match)

     

    Originally, it had a work account only.  To get it into Intune and to get the company portal to work, I removed the account, did an MDM enrollment and then re-added the account.

     

    There is no "Info" option under the work account, only the MDM item.  I did the export and do not see that property.  Would it be in the top level html file?

     

    Tom

     

  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Jan 05, 2022

    Could you

     

    *check out how the device is marked? personal or corporate , if its marked as personal could you try changing it to corporate

     

    *And how did you enroll the device? by adding a work or school account? Like I did in part 6

    Azure Ad joined vs Azure Ad Registered | AADR vs AADJ | PRT (call4cloud.nl)

    Of course the mam scope needs to be disabled for that user

     

    *ALso check if the device is auto-enrolled

     

    Go to Settings > Accounts > Access work or school.
    Select the joined account > Info.
    Under Advanced Diagnostic Report, select Create Report.
    Open the MDMDiagReport in a web browser.
    Search for the MDMDeviceWithAAD property. If the property exists, the device is auto-enrolled. If this property doesn't exist, then the device isn't auto-enrolled.
    Enable Windows 10 automatic enrollment includes the steps to configure automatic enrollment in Intune.

     

    *Could you also check out: HKLM\SOFTWARE\Microsoft\EnterpriseDesktopAppManagement\

     

    It's a shame I cant get my hands on that device(s)...  🙂

  • tomcrevier's avatar
    tomcrevier
    Brass Contributor
    Jan 05, 2022
    Hi Rudy_Ooms_MVP,

    I installed it. It starts up and then stops and it uninstalls. I tried it a second time and it reproduces.

    Tom
  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Jan 05, 2022
    In the blog I mentioned earlier.. I performed a workplace join to get the device aadr and with the mam scope not configured it got intune enrolled also. So the device is only aadr and at that point the intune mgt was installed.

    You can download it here if I am not mistaken
    I am curious about what happens when you try to install it manually
    https://prodamsub0102data.azureedge.net/IntuneWindowsAgent.msi

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