Forum Discussion

iMadushaN's avatar
iMadushaN
Copper Contributor
Jan 16, 2020

Cannot create work profile!

"The security policy prevents the creation of a managed device because a custom OS is or has been installed on this device"   But the device is not rooted, it was forcefully removed from the portal...
Mobile Device Management (MDM)
I_am_Rajesh's avatar
I_am_Rajesh
Brass Contributor

Which model you a re using and which version? is that OS version shows some different name other than android version which is not readable by intune like MIUI or ONEUI in device details which might me causing the issue?iMadushaN 

iMadushaN's avatar
iMadushaN
Copper Contributor
Jan 27, 2020

I_am_Rajesh  Hi, Please refer attached.

  • I_am_Rajesh's avatar
    I_am_Rajesh
    Brass Contributor
    Jan 27, 2020

    iMadushaNIssue seems to be very strange because Device was working fine previously with Intune.

    I think you had already tried this but just for checking you can try this step if not done already.

     ---- Have you used Serial Number or IMEI no for enrollment ? i think you must have tried with both but in case not than just use either one like if IMEI than re enroll using SN and Vice Versa.

     

    I am not sure and also this could be not an issue but i think Intune is reading Samsung Experience 9.5 as custom OS instead of Android version.

     

    Also once you can try to hard reset to factory setting if its allowed or feasible for you.

Resources