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joldham1060's avatar
joldham1060
Copper Contributor
Sep 06, 2024

Autopilot/Intune Devices not connecting

So I've got my intune configured with basic policies, I've used a script to pull the hashes and upload to Autopilot. I've got Auto Enrollment setup for the groups I need, Deployment Profile and Enrollment Status page set. I cannot get past the login screen on the devices themselves. They are taking the hostname syntax that is setup in the Deployment profile, so I know they're at least reaching Intune initially. I'll login on the device and it'll ask me to select the profile of the user, but then it gets to the spinning screen and stays there, for up to 12 hours I've tried.

I am struggling to figure out what is going on, why these devices won't register into Entra and Intune. MDM in Entra is also sync'd with Intune. I've put all the recommended policies on the firewall in place to ensure it can talk to the cloud. It's not showing anything in the Enrollment logs under monitor.

I'm able to join these if I create a local profile on the device, and then Access work or school, but I'm trying to have it so they show up as corporate devices and everything is as it should be. Any and all help / suggestions are greatly appreciated!

5 Replies

  • Yasemin's avatar
    Yasemin
    Brass Contributor

    Hi, if you have the Enrollment status page set to "block device use untill all apps and profiles are installed" and you require a specific app for example, to install during enrollment, and the app installation fails, or maybe the detection method is not working correctly, then you might get the issue you're describing. 

    • joldham1060's avatar
      joldham1060
      Copper Contributor

      Rudy_Ooms_MVP 

      I did try from my home network, and from my mobile hotspot and was getting the same. I did finally get it to work, I'm not 100% sure what did it. I've been troubleshooting that for a week trying all manner of things lol

      • AshHampshire's avatar
        AshHampshire
        Copper Contributor

        Ever figure out what you did? I have the same problem. It was working, brand new setup, then stopped. Now just get spinning circle.

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