Applications not appearing in Company Portal

Copper Contributor

I am looking for some help on why my applications I set up in Intune are not appearing in our Company Portal.

 

Background Info: I work for an MSP and we have a client that we are taking on with devices enrolled in Intune. We have a remote agent that we would like to push to one of our clients as a Win32 app and make it a required install for the devices.

 

My Setup: I have run through the process of packaging the app as a .intunewin file, I don't believe there is any error here. I am familiar with the install/uninstall commands and have tested via a direct install on a VM to ensure they work. I have a group set up with both a test user, and the test VM which is enrolled in Intune. I assigned this group and required the install. I also made the application available to all users in the Company Portal.

 

The Issue: I believe all of these settings and setup are correct; however, I am not seeing any install or anything show up in the Company Portal. I verified that the device is definitely Intune-enrolled from within Endpoint Manager, and I verified I was logged in as my test user to the Company Portal app. I also checked the online version and same issue there.

 

Within Intune, if I go to Devices > 'Test VM' > Managed Apps I can see my application listed there, with a status of "Waiting for Install Status". After letting this cook overnight, nothing changed. I synced from the VM and from Endpoint Manager with no success.

 

To eliminate some of the complexity, I set up another app, this time just Spotify from the Windows Store which is fairly cut and dry. Same issue- I made it available for all users, it says that status is "Available for Install" from within Endpoint Manager on my test VM, but I see no apps in the Company Portal on that device.

 

Has anyone experienced this before? Can you see anything I may be missing? Thanks in advance for any help you provide.

 

5 Replies
Hi.. Could you give us some more information about how the device is enrolled? What kinda license are you using?

I assume you already tried this ?
https://docs.microsoft.com/en-us/troubleshoot/mem/intune/apps-appear-unavailable

@Rudy_Ooms_MVP 

Hello people.

 

I am not sure whether this topic is still opened or not but, I would like to point out that, I cannot make the apps available on the company portal, when assigned to AD groups with computers inside.

 

The moment I assigned a user in the same group, the app becomes available for the user but not if the app is assigned to computers.

 

I have tried the link mentioned and that didn't help

 

Best regards

How do you login into the company portal? with a user account right... so apps are visible to that account... not the devices (that's why the all devices isn't there in the first place i guess :))

Its also mentioned in the MS Docs

Rudy_Ooms_MVP_0-1654170922428.png

 

Thanks for the info.
After many test I imagined so much, although I wasn't able to find it in the MS Docs

Hi Rudy,

I'm also having the same issue I deployed the application in required mode and it got installed on the device but not appearing in Company portal (only appearing at download and update section within CP). Intune is an MDM tool and it gives us option to deploy to devices so it should be visible for device as well. I'm not sure if it's default behaviour of intune that it hides required apps from company portal?