Forum Discussion
Android Fully Managed - Backup & Restore
I've set up Samsung Smart Switch for being able to do this on "Fully Managed" devices. The trick for me was to create an app configuration policy for Samsung Smart Switch that allows this. But it seems to be able to backup everything. So please consult your security and compliance policies to see if it violates against this.
Klaus Østergren Nielsen I'm testing this out and I find when restoring with Smart Switch, Home Screen and Settings are unable to be restored (see image below). Is this the same behavior in your experience? The same backup in my example, when restoring to the device in unmanaged state, can restore both Home Screen and Settings.
Restoring to fully managed:
Restoring to the same device (but in unmanaged state), you can see behind the popup that both Home screen and Settings are selected / restorable:
Hi,
Could you explain the configuration that you done in Intune to give the possibility to run Smart switch please?
Now we can run smart switch but impossible to link 2 phones and impossible to run the desktop application. I have the error link. Sorry it's in french.MichaelOliv I have only tested with the desktop software option (haven't tested with device-to-device direct/cable connection, or with Samsung Cloud). I DID face the same error message you shared with the desktop app stating the device is Knox/MDM managed and so can't be connected to.
I had initially only approved the Samsung Smart Switch app in the Managed Google Play store, so it showed up in my Intune list of Android apps, but I didn't assign it. The reason I didn't assign it is that the desktop app had already successfully installed (or enabled) Smart Switch on my Android device, so I figured that was good enough. So in this state, I created an App Configuration Profile for Android Enterprise Fully Managed, Dedicated and COPE devices, of type "Managed Device", and with the selected app being the Managed Play Store Samsung Smart Switch, and the setting set to True for allowing it to run. In this state, I would get the same error message you shared.
I had a hunch the problem was with the app on the device, so I then tried just assigning the app from Intune. This alone didn't help at all. I did notice the notification on my device saying MDM was installing a required app, but I watched and didn't see any change with the already-installed app. So then I decided to assign the app as "Uninstall" from Intune, wait for it to uninstall from the device, then reassign as "Required". After this, it started working.
So the recipe for success is this:
- Don't have Samsung Smart Switch installed on the device in advance.
- Approve the app in Managed Play Store, and assign it to the necessary users or devices in Intune.
- Use an App Configuration Profile of type "Managed Device", selecting the Managed Play Store app from step 2, and set the single setting of allowed to run = true.
Hopefully that does it for you too. FYI, the restore test's results are below:
- Failed to restore my phone call history
- Successfully restored my text messages (Samsung's 'Message's app is all I tested)
- Successfully restored/installed my apps (my Device Restrictions Configuration policy is currently set to "Allow access to all apps in Google Play store" = Allow)
- Didn't restore any apps' settings.
- Successfully restored files/photos.
I'm going to keep testing for a while to get familiar with what should/shouldn't work, as I'm working towards a good sized rollout of MDM-enrolling (via Knox KME) existing devices. So need to prepare a backup/restore plan users can follow.
Thanks for your detail answer.
For me is still not work.
I tried to:
Uninstall smart switch
Create a new app configuration
Install smart switch
But when I run smart switch on phone and approve asks for authorisation, I have this:
This is my app configuration:
I tried with pc application, same error like in my previous post. It seems that I have something else that block but I don't know what.
