Error Setting up MFA authenticator

[kuystorj1290]

Hello,

I am a user that cannot complete the MFA setup on her authenticator app. When trying access the MFA setup page https://aka.ms/mfasetup and select setup  an error is being thrown. 

I did try to uninstall the app from her phone but still the same. How do we delete the  hardware token to continue with the setup?

Appreciate your response. 



Thanks, 

[#2]

Have you tried disabling 2FA and re-enable it again? This should be quick workaround.

Moe

[#3]

Have you tried signing into myprofile.microsoft.com and removed any of your prior MFA registrations?

[#4]

Hello Moe,

Yes, that is what i did to be able to access the mfasetup page again without asking for the approval from the authenticator. However this error is shown when trying to setup again so i temporarily keep it disabled until this gets sorted out. Thanks!

[#5]

Hello Viktor,

I did and visit https://account.activedirectory.windowsazure.com/proofup.aspx but there is nothing to be deleted in there as well the only option available is to setup authenticator app

[#6]

Ok. Could you enable user features preview for this user and go to myprofile.microsoft.com? Then follow Victor idea of removing the token from their.

Azure AD->User Setting->manage how end users launch and view their applications.

Moe