Forum Discussion
kuystorj1290
Jan 17, 2020Copper Contributor
Error Setting up MFA authenticator
Hello, I am a user that cannot complete the MFA setup on her authenticator app. When trying access the MFA setup page https://aka.ms/mfasetup and select setup an error is being thrown. ...
headburgh
Jan 18, 2020Iron Contributor
Have you tried signing into myprofile.microsoft.com and removed any of your prior MFA registrations?
kuystorj1290
Jan 18, 2020Copper Contributor
Hello Viktor,
I did and visit https://account.activedirectory.windowsazure.com/proofup.aspx but there is nothing to be deleted in there as well the only option available is to setup authenticator app
I did and visit https://account.activedirectory.windowsazure.com/proofup.aspx but there is nothing to be deleted in there as well the only option available is to setup authenticator app
- Moe_KinaniJan 18, 2020Bronze ContributorOk. Could you enable user features preview for this user and go to myprofile.microsoft.com? Then follow Victor idea of removing the token from their.
Azure AD->User Setting->manage how end users launch and view their applications.
Moe