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colonel_claypoo's avatar
colonel_claypoo
Iron Contributor
Mar 27, 2023

Outlook calendar not shown in Bookings calendar

I have one user (myself, admin) for whom Outlook appointments are not showing in Bookings at all.

I suspect its an Exchange related problem. Has anyone experienced such a thing?

 

Do you have any ideas?

 

Thanks.

Calendar
outlook

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  • davisjr's avatar
    davisjr
    Icon for Microsoft rankMicrosoft
    Mar 31, 2023
    colonel_claypoo for the staff entry, can you please confirm if "Events on Office calendar affects availability" is enabled? Also note that the staff will get a confirmation email when they are added to a calendar. They need to approve this before their free/busy can show up inside Bookings.
    • colonel_claypoo's avatar
      colonel_claypoo
      Iron Contributor
      Mar 31, 2023
      Okay well, didn't test for a couple of days and not appointments for this user are showing. "Events on Office calendar affects availability" was enabled. However, what's not working is that customers can still book a time slot although it shouldn't show up on the booking page.

      For example:
      Staff A and B are both blocked at 2pm. but the customer still sees the slot as bookable. Only if User A is removed from staff the slot disappears from the booking page. User A is the user that was affected from the initial problem I opened this thread for. So staff A's availability basically has no bearing on booking page availability. Could it be because this user is the admin?

      Thanks.
      • colonel_claypoo's avatar
        colonel_claypoo
        Iron Contributor
        Jun 29, 2023
        Wanted to take this up again. Have not found a solution but perhaps anyone else is experiencing this issue? Happy about any pointers.

Resources

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I have one user (myself, admin) for whom Outlook appointments are not showing in Bookings at all.

I suspect its an Exchange related problem. Has anyone experienced such a thing?

 

Do you have any ideas?

 

Thanks.

","body@stringLength":"708","rawBody":"

I have one user (myself, admin) for whom Outlook appointments are not showing in Bookings at all.

I suspect its an Exchange related problem. Has anyone experienced such a thing?

 

Do you have any ideas?

 

Thanks.

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Outlook calendar not shown in Bookings calendar","moderationData":{"__ref":"ModerationData:moderation_data:3784269"},"body":"colonel_claypoo for the staff entry, can you please confirm if \"Events on Office calendar affects availability\" is enabled? Also note that the staff will get a confirmation email when they are added to a calendar. They need to approve this before their free/busy can show up inside Bookings.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2023-03-31T01:44:07.729-07:00","lastPublishTime":"2023-03-31T01:44:07.729-07:00","metrics":{"__typename":"MessageMetrics","views":1976},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftBookings/category:products-services/category:communities/community:gxcuf89792board:MicrosoftBookings/message:3779479/message:3784269","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzNzg0MzA3LDM3ODQzMDc","node":{"__ref":"ForumReplyMessage:message:3784307"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3784307":{"__typename":"ModerationData","id":"moderation_data:3784307","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3784307":{"__typename":"ForumReplyMessage","uid":3784307,"id":"message:3784307","revisionNum":1,"author":{"__ref":"User:user:92772"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftBookings"},"parent":{"__ref":"ForumReplyMessage:message:3784269"},"conversation":{"__ref":"Conversation:conversation:3779479"},"subject":"Re: Outlook calendar not shown in Bookings calendar","moderationData":{"__ref":"ModerationData:moderation_data:3784307"},"body":"Okay well, didn't test for a couple of days and not appointments for this user are showing. \"Events on Office calendar affects availability\" was enabled. However, what's not working is that customers can still book a time slot although it shouldn't show up on the booking page.

For example:
Staff A and B are both blocked at 2pm. but the customer still sees the slot as bookable. Only if User A is removed from staff the slot disappears from the booking page. User A is the user that was affected from the initial problem I opened this thread for. So staff A's availability basically has no bearing on booking page availability. Could it be because this user is the admin?

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Have not found a solution but perhaps anyone else is experiencing this issue? 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