Microsoft Bookings Ignoring Staff Time Off for availability

Copper Contributor

We have noticed that the availability on the Booking Page is not factoring in Time Off on a staff members calendar (in Bookings).

This is causing appointments to be booked during time someone is not available. We have ~18k Appointments in the system over the past 3 years and are also finding Bookings to be very sluggish

 

Here is the Calendar showing that time is blocked off

ce22da06-3e64-42ba-86ee-96595b79ede4.jpg

Here is the Service Details

Service Details.jpg

Here is the Booking Page Availability

Booking Page.jpg

Lastly here is the Staff Hours

Staff Hours.jpg

 

0 Replies