Forum Discussion

Ivan_Garo's avatar
Ivan_Garo
Copper Contributor
Apr 21, 2024

Bookings reminder

Hi everyone!

 

The problem I have is that the reminder I have set on booking for 1 day before the reservation does not work and never is sent.

Does somebody know something about how to resolve this problem? I have tried to create several new services, duplicate others, and so on, but nothing happens.

 

Thank you in advance.

Ivan_Garo

Bookings reminder
  • Ivan_Garo's avatar
    Ivan_Garo
    Copper Contributor
    Apr 28, 2024

    Providing more information:

    If I set up a new service with no modification on the email reminder, that is, if I keep the email reminder by default, it works and sends the reminder email; however, if I make some changes to modify the message (that fits my preferences) by editing the email reminder, it does not work.