Forum Discussion
Tenant Emails
Hi, is have a problem with lost emails. I have a new tenant created with an existing emailadres. But iv lost some emails. The old tenant user and email are deleted to create the email in the new ...
Well,
the old tenant " old.onmicrosoft.com" is still active and i can login with the admin.
the new tenant "new.onemicrosoft.com" is active with the users and emails from the old one.
In the old one, the users and domains where deleted to active them in the new one. So now i have the problem that i missed some emails ( more than 1 year ) in my new mailbox.
thanks for your help.
If they were deleted recently you can restore the users from the Deleted Users section of the old admin portal. If they were deleted more than a couple of weeks ago and you did not configure any retention policy unfortunately the data is lost.
- I Have an error when trying to recover the user. Probably because the user is now active in the new portal. These are deleted 2 days ago.
- Is it possible to get a screenshot of the error?
