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JScottPitman's avatar
JScottPitman
Copper Contributor
Oct 12, 2023

Regain Access to M365 Developer Sandbox

I have lost access to my M365 Developer Sandbox. I had set up MFA with only the Authenticator app and then changed to a new phone. Is there a way that my MFA options can be reset, or am I only left with the option of deleting my profile and waiting 60 days to recreate the sandbox?

 

I only had the single administrator account setup in the sandbox.

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    • JScottPitman's avatar
      JScottPitman
      Copper Contributor
      Oct 13, 2023
      Thanks for the response, I did mention that I only have the single global administrator account that was created with the subscription was enabled. I did contact MSFT support where I was told that I would need to seek help on community as MSFT Support did not support M365 Developer Environments.
      • Xinyu_Gu's avatar
        Xinyu_Gu
        Icon for Microsoft rankMicrosoft
        Mar 02, 2024
        Hi JScottPitman, have you resolved it? I had the exactly same issue.

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