Jun 25 2020
11:03 AM
- last edited on
Nov 19 2021
03:09 PM
by
TechCommunityAP
Jun 25 2020
11:03 AM
- last edited on
Nov 19 2021
03:09 PM
by
TechCommunityAP
I have two files that are in upload pending state since yesterday. They are both pointing to SharePoint locations and neither of those files exist on SharePoint. Seems like these are files that could not be uploaded. (see screenshot attached)
I am unable to delete, resolve or discard changes and I'd just like to remove those entries from my recent list.
Is there a way to delete the underlying "cache" on macos? I know in Windows there is an upload center, but I don't know how to remove those two on a Mac.
Nov 01 2021 06:22 AM
I have had the same problem for almost a YEAR. I have done EVERYTHING I've read on internet.
No solution so far....
Jan 07 2022 11:46 AM - edited Jan 07 2022 11:48 AM
@Maxi_93 and for others with the same issue: you can reset PowerPoint back to its default settings by wiping its data directory -- please note the instructions below may reset some preferences and will delete pending documents that have yet to be uploaded to O365.
1. Quit PowerPoint if it is open.
2. Click on Finder in the dock to open a file browser
3. Press Cmd+Shift+G to open the Go To window. Paste this into the text field: ~/Library/Containers/com.microsoft.Powerpoint
4. You should see one folder "Data". Trash it.
5. Open PowerPoint.
PowerPoint should show the first-time welcome screen and your recent documents will no longer be pending upload. If you wish to undo this change, move the Data folder from the trash back into the ~/Library/Containers/com.microsoft.Powerpoint folder from step 3.
Apr 07 2023 01:45 PM
A huge THANK YOU as I've been trying to solve this for more than a year...had tried to clear caches but nothing... you solution solved it, and has been the only one... worked for Excel and Word, substituting the relevant "app" at the end of the script. Thanks once more!
Sep 13 2023 07:54 AM
Sep 21 2023 03:47 PM
Sep 27 2023 02:37 AM
A permanent fix for this is to disable ipv6 on your mac (works on windows too). To do this, go to network settings, wifi, details, change ipv6 to manual > apply. Once done, close all MS apps, re-open and it should be fixed.