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Integrate MS Dynamics
I need to integrate MS Dynamics into my system for which I need to update some marketing fields in the Contact field
As there are registered events, I need to create them by using API and also assign the contacts as an attendee in the registered events.
Can someone guide me on how to do it?
thanks in advance
1 Reply
- NikolinoDEGold Contributor
Integrating MS Dynamics with your system can be done using the Dynamics 365 Web API. The Web API allows you to access and manipulate data in Dynamics 365, including creating and updating records.
To update marketing fields in the Contact entity, follow these general steps:
- Authenticate: Obtain an access token for your application to access the Dynamics 365 API. You can use OAuth2.0 or another supported authentication method.
- Connect to the Web API: Use the access token to connect to the Dynamics 365 Web API. The API endpoint is usually in the format: https://yourorg.crm.dynamics.com/api/data/v9.0/.
- Retrieve the Contact record: Use the Web API to retrieve the Contact record you want to update. You can use the GET request with appropriate filters to fetch the specific Contact.
- Update the fields: Modify the necessary marketing fields in the retrieved Contact record.
- Save the changes: Use the PATCH request to update and save the modified Contact record back to Dynamics 365.
To create events and assign attendees, you can follow similar steps:
- Authenticate and connect to the Web API.
- Use the POST request to create a new event record with the required details. Make sure to set the fields like Start Date, End Date, Event Name, etc.
- To assign attendees, you will need the systemuser GUIDs of the Contact records that you want to add as attendees. You can get these GUIDs by querying the systemuser entity in Dynamics 365.
- Once you have the systemuser GUIDs of the attendees, you can add them to the created event's "requiredattendees" field using the PATCH request to update the event record.
Keep in mind that specific details may vary based on your Dynamics 365 version and configuration. You can refer to the official Microsoft Dynamics 365 Web API documentation for more detailed information on using the API:
- Dynamics 365 Web API Overview: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/webapi/get-started-web-api
- Sample Code: https://github.com/microsoft/Dynamics365-WebApi-Client
If you are using a specific language or framework for your system, you may also find libraries or SDKs that make it easier to interact with the Dynamics 365 Web API.
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I hope this helps!