Forum Discussion

Deleted

Sep 10, 2018

Emails of Office365 are going to spam folder in Gmail.

I've setup all necessary records but emails are still going to spam folder in Gmail. Also, when I open a message it's showing me this message. Why is this message in spam? Lots of messages f...

microsoft 365 defender

Damien_Rosario

Silver Contributor

Sep 17, 2018

Hi Deleted

As the Gmail message says, this particular address has been used to SPAM in the past.

If you haven't already tried (you probably have), click onto Report not spam and see if that helps.

Might be one to log with Google to find out what they can do for you if the above doesn't work, and if you have tried putting the address/domain onto your safe senders list?

Best wishes!

Cheers

Damien

shahar_arffa
Copper Contributor
Apr 21, 2019
I'm having the same issue.
marking an emails as not spam will fix it for that email account
but not for others.
- Damien_Rosario
  Silver Contributor
  Apr 28, 2019
  Hi shahar_arffa
  
  I'd suggest Google and Microsoft would need to get onto this and agree to safe emails or Domains.
  
  You'd probably need to continue to manually mark it as safe in the meantime!
  
  Cheers
  Damien