Can't use Logitech external camera with Microsoft teams desktop app

Copper Contributor


One of our clients has a Logitech external camera. The camera works perfectly with other apps and Teams Web, but it does not work with the Teams desktop app. I have allowed desktop apps to use the camera, but still, when I select that camera in Teams, it does not show anything.


I have tried the steps in the following link(, and after this, I was able to see the external camera in the camera list of Teams settings.


We have already tried the team re-installation


Any advice?

2 Replies



What is the model and self test in Teams?

Thanks for your response. The camera is a Logitech C920 HD Pro, and the Teams version is the latest one.