Forum Discussion
Autocomplete seems full
I have a very high end user on 365 (16.0) and their client is freezing up every time they try to reply or do a new email. I read up and people are saying this happens when the Nickname file is filled...
The Autocomplete cache hasn't been a separate file for several Outlook versions now, it's stored inside the mailbox (assuming you are on Exchange). Definitely try a new profile first, also try running Outlook in safe mode (hold the CTRL key while launching it or launch it via "Outlook /safe" in the run box).
The user wont lose their autocomplete if I make a new profile will they?
If it's an Exchange account, no. And you can always keep the old profile just to be on the safe side.
This article has a method to clear the autocompletes. https://support.microsoft.com/en-us/help/2199226
Start Outlook by using the /CleanAutoCompleteCache switch. To do this, follow these steps:
- Click Start, and then click Run.
- Type Outlook.exe /CleanAutoCompleteCache.
