Apr 27 2022
- last edited on
Jun 17 2022
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Quick Assist is an app in Windows 10 and Windows 11 that enables you to receive or provide assistance with your PC over a remote connection. The current built-in Quick Assist app is reaching end of service.
To keep your remote assistance sessions secure, you will need to download the new Quick Assist from the Microsoft Store.
Find out the rest here in the blog post!
Office Insider Community Manager
May 02 2022 03:47 PM - edited May 02 2022 05:42 PM
How is this exciting news? This is a big problem for our company. The version of Quick Assist that came natively installed with Windows 10 was great because we could instantly provide assistance to anyone with Windows 10, regardless of whether it was their home computer or their work (domain-attached) computer. We could simply have them launch Quick assist and then give them a six-digit support code (Very simple).
Not only does the new version require per-user installation from the Microsoft Store, but the installation requires admin rights. Yikes!
Is there a mechanism for deploying the new version to all users on all machines? A simple GPO deployment would be preferred. Maybe an MSI could be made available? I am a one-man IT department managing roughly 70 Windows PCs and do not have any type of more sophisticated software deployment mechanism in place.
I am hoping that some simple solution is in the works to replace what seemed like an ideal solution that has now been taken away.
May 03 2022 04:26 AM
May 05 2022 07:59 AM - edited May 05 2022 08:17 AM
@ps_alisto, Thanks for the warning.
Echoing what Paul said: Best thing about the existing Quick Assist is that it's guaranteed to be on every Windows 10 computer, which means we don't have to walk someone through an installation over the phone, which always carries the risk that they will install an impostor (malicious) app.
When someone is in need a remote assistance, IS NOT the time to be installing new software. What if their problem is a full system volume?
Further, if we were involved with the users PC setup, they are almost certainly logged in as a Standard Local Account, and may not be able to install new apps.
I came here looking for details about how Quick Assist is changing. Have searched high and low. Found only instructions to fetch new from app store. In App Store reviews, I see several experiencing trouble with new App. Why from App Store? Why not with Windows Updates? So far, I'm convinced we will stay with the old version.
May 10 2022 08:49 AM
May 10 2022 12:14 PM
Hello Paul, and thanks for the question.
If accessing from the Store page that opens from the app prompt does not work – it is also available as an offline app for distribution and can be accessed via the Microsoft Store for Business. More details are here: Distribute offline apps (Windows 10) | Microsoft Docs
If this will also not work/be viable then we’d love to get some more details about your scenario if you’d like to provide that.
Thanks so much for the feedback!
May 10 2022 12:18 PM
May 10 2022 12:24 PM
May 10 2022 12:50 PM
May 11 2022 04:05 AM - edited May 11 2022 04:18 AM
@Nathan_Pfeifer In response to your previous replies, In certain instances It's not a viable option to deploy an offline version. I'm wanting to deploy this via Endpoint Manager (Intune) and the preferred method of publishing the online version via Company Portal. My end users are not local admins nor do I want them to be. I do not wish to deploy an offline version as when an app is updated, it's detection rules are often no longer applicable so I receive error messages as it tries to redeploy the older version.
It needs to be deployable in a system context and Microsoft need to understand that sysadmins do not want their end users to be administrators of their machines.
May 11 2022 01:44 PM
I think the offline installer will work for getting this rolled out in my environment but I'm running into one big issue. How do we remove the old version of Quick Assist? No matter how I install this update, it leaves both versions installed. I can find no straightforward way to remove the out dated version.
May 12 2022 06:34 AM
May 13 2022 12:42 PM
May 14 2022 12:44 PM
The only time I use Quick assist, is when I have to deal with office356 support.
We use Anydesk, err should i say admins and people in the know.
But it was nice to have an alternate option for users and customers that needed help.
MS really screwed up a good thing.
Why couldnt they just update it windows update. IM not going to install it on 50+ PCs.
Bye, bye Quick assist.
May 15 2022 12:54 PM
May 16 2022 05:03 AM
May 16 2022 05:55 AM
May 16 2022 09:00 AM
May 16 2022 09:05 AM
I just tested Quick Assist on a PC with a non-admin user and the old Quick Assist prompts to go to the MS Store page to download the new version. It does NOT require Admin rights to download and install. I was able to connect to that PC with the original version of Quick Assist without any problems. As long as the prompt in the old version stays available after the deadline, we should be okay.