Forum Discussion

Nathan_Pfeifer's avatar
Nathan_Pfeifer
Former Employee
Apr 27, 2022

Remote assistance with Quick Assist is changing

  Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.   Remote assistance wi...
Microsoft 365 Insider
Nathan_Pfeifer's avatar
Nathan_Pfeifer
Former Employee
May 10, 2022

ps_alisto 

 

Hello Paul, and thanks for the question.


If accessing from the Store page that opens from the app prompt does not work – it is also available as an offline app for distribution and can be accessed via the Microsoft Store for Business. More details are here: Distribute offline apps (Windows 10) | Microsoft Docs


If this will also not work/be viable then we’d love to get some more details about your scenario if you’d like to provide that.


Thanks so much for the feedback!

Joe-Admin's avatar
Joe-Admin
Copper Contributor
May 11, 2022

Nathan_Pfeifer 

 

Hi Nathan,
I think the offline installer will work for getting this rolled out in my environment but I'm running into one big issue. How do we remove the old version of Quick Assist? No matter how I install this update, it leaves both versions installed. I can find no straightforward way to remove the out dated version.