Forum Discussion
Remote assistance with Quick Assist is changing
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Remote assistance wi...
Hello Paul, and thanks for the question.
If accessing from the Store page that opens from the app prompt does not work – it is also available as an offline app for distribution and can be accessed via the Microsoft Store for Business. More details are here: Distribute offline apps (Windows 10) | Microsoft Docs
If this will also not work/be viable then we’d love to get some more details about your scenario if you’d like to provide that.
Thanks so much for the feedback!
Thanks for the reply. The article that you referenced indicates that "the Microsoft Store for Business and Microsoft Store for Education will be retired in the first quarter of 2023". It seems like the options described in the referenced article require deployment tools that we do not have in place. I may have to hire a consultant to explore those options. This is so frustrating. The native app just worked.
Unfortunately in the case of business users, they cannot install the app themselves because it requires admin rights and we do not give users admin credentials. Isn't there a way to simply update the native Quick Assist feature through Windows Update? Alternatively (although less desirable)—If the MS Store version of the app were not user-specific, it might be far more practical to get it installed in advance.
Unfortunately in the case of business users, they cannot install the app themselves because it requires admin rights and we do not give users admin credentials. Isn't there a way to simply update the native Quick Assist feature through Windows Update? Alternatively (although less desirable)—If the MS Store version of the app were not user-specific, it might be far more practical to get it installed in advance.