Forum Discussion
Outlook CRASHING, and now Office
Here is the content of a 'Post' I submitted recently, and I hope someone from MS has a solution: TI https://answers.microsoft.com/en-us/profile/8dfbaeb5-5bac-4941-b26d-6fd00c2a99f9 Cre...
I just typed an extensive commentary on what I did during the Sara process, but I got an 'Authentication Failed' notice.
I selected my text and copied it, then came out of the page, the re-opened it, BUT for some very strange reason my 'paste' was not there - is someone looking at what I am doing, and trying to block me ('tongue-in-cheek' and cynical)?
Thus I have lost the commentary.
The Sara process did not work - it stuck at the 'Troubleshooting the issue' page, where it is saying, "We're contacting our servers to run this remote job: TenantUserInfo."
That started at 16:54 - it's now 17:45, so I presume it hasn't 'sorted-me-out'!!!
I selected my text and copied it, then came out of the page, the re-opened it, BUT for some very strange reason my 'paste' was not there - is someone looking at what I am doing, and trying to block me ('tongue-in-cheek' and cynical)?
Thus I have lost the commentary.
The Sara process did not work - it stuck at the 'Troubleshooting the issue' page, where it is saying, "We're contacting our servers to run this remote job: TenantUserInfo."
That started at 16:54 - it's now 17:45, so I presume it hasn't 'sorted-me-out'!!!
I think without replicating the fault and seeing it, having screenshots, some log files and having the ability to remote onto your device and look at the configurations of system info, windows version, office version etc then its very difficult to determine what is actually causing the problem or what the root cause is. The usual simpler fixes have already been suggested, but as you say, they haven't fixed the problem.