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Feb 28 2024 07:00 AM - Feb 29 2024 10:30 AM (PST)
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OneNote help white screen

Copper Contributor

My mother has been raving about how useful OneNote is, but it does not seem to work? Upon opening, I am asked to sign in using an email/phone number/etc. Once I put in my email and hit 'Next' I am immediately greeted by a loading circle and then nothing. The screen is completely white with no options other than just exiting the app altogether. No matter where I tap on the screen, nothing changes. 

 

I'm using an LG Stylo 2 android phone. I have uninstalled and reinstalled it at least 5 times, rebooted my phone, and cleared any data/cache all with the same result. 

 

Is there any way to fix this? 

1 Reply

@HeadPhonz I had the same issue. And oddly, when I updated Chrome on my phone, it started working. Apparently the latest version of OneNote must use some of the same code libraries as Chrome. Go figure.

 

K.E.