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Amrita Rout
Microsoft
Mar 08, 2019Acknowledging Issue: OneNote Android fails to open on select Samsung devices
Hey Team,
We recently discovered an issue where OneNote Android fails to open for some users on Samsung devices in select markets like India after a recent Samsung Galaxy Apps update. We are working with Samsung to resolve the issue at the earliest. In the meanwhile if you see the message below on opening OneNote please follow the steps below to continue uninterrupted usage
• Open "Samsung Galaxy Apps" on your phone, go to Settings and turn off "Auto Update apps".
• Uninstall OneNote from your phone
• Reinstall OneNote from "Google Play Store"
This should ensure your app gets back to working normally. Thanks for your patience as we work on addressing the issue.
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