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Microsoft

The Message center in the Microsoft 365 admin center is designed to help you keep track of upcoming changes to Microsoft 365, including new and changed features, planned maintenance, and other important announcements. It’s where we post official announcements to help you take a proactive approach to change management. Each post provides you with a high-level overview of planned changes along with links to detailed information to help you prepare for and manage the change.

 

To help you navigate the myriad of information that arrives in the Message center, and more importantly, to help you decide whether or not to act on the information, we are introducing the ability to sync your message center to Microsoft Planner. This feature will be entering Targeted Release in mid-May 2020 and released to General Availability this summer and it will include the ability to choose which type of messages are sync’d and to sync messages on a set cadence.

 

Planner integration for message center postsPlanner integration for message center posts

 

Once a message has been sync’d to Planner, it will show up in Planner as a task.

 

Planner with sync'd message center postsPlanner with sync'd message center posts

 

As illustrated above, all Message center post titles will be prefixed with the associated service in brackets (e.g., [SharePoint]. When a Message center post is updated, the sync process will add a new task to Planner; thus, you could have multiple tasks associated with one post. To distinguish the update, the updated Message center post title will be prefixed with (Update). For example, (Update) [SharePoint]. For each task that is created, the Start Date will be set to when the task was created, and the Message center post publication date is captured in the Notes field.

 

Check out the new integration and let us know what you think!  We’d love to get your feedback!

 

--The Microsoft 365 Release and Delivery Experience (RDX) team

36 Comments
Super Contributor

That's interesting and a good start. Probably will need some improvements to get really useful. That part with duplicate tasks sounds a bit clunky.

Microsoft

Thanks @Oleg K . We would love your feedback on how would you like Message updates to be handled.  

Super Contributor

I know that this is not realistic, but with this sync and messages coming all the time it would make this plan/project never ending and constantly growing. Maybe it would be beneficial to split it in multiple plans based on feature/change final release date. But this is problematic as MS changes dates a lot (postpones, etc.). This way you would be able to eventually close the plan, once all features in that time segment are been taken care of. Again maybe harder to implement, but it would be better if planner could update the current task instead of creating a duplicate with an updated name. Because you would also have to move all the notes, comments and steps to the new one manually.

I like this idea a lot and am very excited to see it in action.

Senior Member

Good initiative.

Any update on this? It looks the feature is not available yet in targeted release. Really looking forward to this one! 

Regular Visitor

Yep, also waiting on this one and still not here as of 15th July 2020. I have two test tenants (one corporate based in EU, one personal in UK) both with Targeted Release and neither has this option showing up yet. 

Senior Member

We have this working in our tenant now, but one big thing we see missing is that Category classification (e.g. Plan for Change, Stay Informed) of the alert doesn't come across into Planner.  Hopefully, this will be added.

Microsoft

Hi @Brian Mirlenbrink, this is not something that we added initially, but it is something that I will discuss with the team and see if can add that in quickly. 

Senior Member

Thank you, @Paolo Ciccu.... that would be very helpful!

Microsoft

@Mark Wayt @Bram de Jager , Thank you. We are now rolling out to target release. Please leave your comment on Message Center Feedback ("Give Feedback" in the right bottom corner of Message Center page) if you would like this feature to be enabled in your tenant sooner. We will add you to the next wave. 

Microsoft

@Brian Mirlenbrink Thanks for taking time to provide us feedback. Please continue to let us know what is working for you and what can we improve on. Message Center in-app feedback ("Give Feedback" in the right bottom corner of Message Center page) is a great place to do so. Engineering and communications teams are monitoring your feedback every single day. There is also a thumbs up and down on individual posts which we monitor closely. If you leave your email address, we can even contact you for a follow up. Thank you again. 

New Contributor

We have this setup however the flow it creating is failing saying that the response is not in a JSON format.

Microsoft

Hi @Emily Duran,

 

Sorry to hear that you are having problems with this.  I've let the engineering team know about this.

 

Would you be able to provide this feedback directly in the Message Center in-app feedback ("Give Feedback" in the right bottom corner of the Message Center page).  This way your issue will go right to the engineering team for investigation and you can provide contact info for us to reach out to you if we have any questions while we investigate this issue.

 

Thanks!

 

-Scott

Super Contributor

Seeing the same, have send feedback in the message centre :thumbs_up:

Microsoft

Thanks for providing the feedback directly in the message center. I have followed up with those who left feedback offline and passed on the additional information to our engineering team.  

Senior Member

Hi All.... I received the same "response is not in JSON format" when I first started testing with the Message Center connector in Power Automate.  While I've not found documentation that states the exact process, I've discovered that you must first configure the Planner syncing within Message Center directly before the connector will work.

 

Also, when configuring the sync you'll be given an option to create a new Power Automate flow via a template to schedule the sync.  After I configured though, even my original flow I manually created started working.  Hope this helps.

 

Message Center Planner Syncing.png

Occasional Contributor

I'll add my name to the list of users getting "response is not in JSON format". Sent feedback via Message Center page.

Senior Member

First time the flow getting error. Once configured the planner, just sync it. It will work fine. 

 @Brian Mirlenbrink  Good catch.. 

 

Vadivelu_B_1-1595897408609.png

 

Occasional Contributor

@Vadivelu_B Mine didn't behave the same way. Syncing from the Message Center manually appears to work but manually from Power Automate fails.

 

The automatic sync scheduled fails.

Senior Member

What licenses and roles are required for this? I've only been able to see the Planner Integration link from a non-admin account with the Global Reader role, which for obvious reasons wasn't helpful. I've been unable to see the link in a privileged account.

 

 

Edited to update - the option to configure sync showed up today on my Global Reader account. No idea why, but it's working now.

Contributor

Hi @Scott Schnoll Is this JSON problem a known issue within the engineering team?

 

It seems that the setup and initial sync is working, but the PowerAutomate workflow is throwing the JSON error. I can then go back and sync through the administration message center to get it to update. Hope that helps.  

Microsoft

Hello everyone, wanted to post an update to the JSON issue as we are currently seeing more cases come through. We have a fix for it and have already submitted the fix to the current build. I expect the changes to be finalized by no later than Monday (Aug 3rd) and once that happens you should not see this issue anymore. If you continue to see this issue after Monday, please go into the Admin Center and go to the Message Center page then from that page click Submit Feedback and let us know you are still having the issue. 

 

One more note when enabling the Planner Sync feature, you must setup the planner sync in the admin center and not go to Power Automate to enabled the feature in order for it to work properly

 

 

 

Thanks 

 

Senior Member

@Paolo Ciccu 

Hello,

I did setup sync to planner yesterday (Monday), and I'm still seeing the JSON error.

Feedback submitted as requested. 

 

Contributor

Hello, still not working for me. I have submitted the feedback.

Thanks for your help!

Hello Microsoft team,

 

we have configured this sync already and all looks perfect and I love it, except for the updates ones that create duplicate tasks, but we can organize them anyway.

On the other hand we would like to have more people creating syncs and send them to different planners, is it possible to be able to have multiple syncs from different people and have them go to different planners?

 

Thanks

Manuel

Microsoft

Hi @Manuel Cespedes , 

 

We are glad that you are liking the feature. We are aware of the pain points of having duplicate tasks for updated posts, and are currently addressing that issue this quarter. 

 

This feature is designed to help tenant level collaboration across admins and Adoption teams for Change workflow management. Admin level plan sync is an interesting idea. We are currently not pursuing this idea. But will evaluate. One item we are looking to improve on is the ability to customer which messages get sync'd to which plan or bucket, but not have admin level syncing.  

 

Thanks for the feedback 

 

Super Contributor

Could you please include in the content, the part of the message that says whether it is Stay Informed etc.. to help us identify from the task what the category of the message is.

 

MC220295, Stay Informed, Published date: Aug 13, 2020

Frequent Visitor

I am not able to see the "planner sync" button, what are the requirements to have this possibility?

2020-08-17_13-38-08.png

Occasional Visitor

How do you set this up with a non-admin account? We have admin accounts and non-admin accounts, but I would like for this to go to a group planner that our admin account has no permission to. Is this possible? Can I create it from a normal account?

Contributor

@LukTu Are you a global admin?

 

@mattm365 I tried to do the same thing and it did not work for me. 

Frequent Visitor

@-MikeDie Lösung war das mein eine User nicht im Targeted war. Der generelle Admin user war im Targeted, daher ging es beim einen und beim anderen nicht.

@mattm365  Den Sync kann nur von einem Globalem Administrator eingerichtet werden. Wie ich das getestet habe muss der Admin für den Planner Berechtigung haben, da der Sync mit dem Benutzer durchgeführt wird.

Senior Member

Has anyone had success modifying their settings after a sync was configured? I don't see any place to modify or even delete the current sync config.

Microsoft

@mattm365 The Planner sync feature is in the admin center and as such you will need an Admin account to sync messages between the two. @LukTu is correct that the admin must have permission to the Planner Plan as well. 

 

@jmusson You can modify the settings by clicking on the Planner Sync button, the same one you used to set the sync up. It should open up the preferences from there you can modify the settings. Please let me know if there is anything else I could help with and if you are still having trouble modifying the settings and we can look into it. 

 

Thanks, 

 

Frequent Visitor

Just a silly rabbit question here:  Does syncing using this feature remove messages for other admins or users with access to the Message Center, or is it only my personal view of the messages that's synced?

Contributor

Hi @jmw872 I just checked and no the sync does not remove any messages from the Message Center for anyone.

Hope that helps!