Announcing general availability of AI adoption score

Since the Microsoft 365 Copilot official launch a year and a half ago, Microsoft has established the world's most extensive AI feedback loop. We receive insights from organizations of all sizes, across industries and regions. Not only do these insights power continuous improvement of our services, but they enable us to develop the right metrics and insights to help you drive continued success. 

Today, we're excited to announce the general availability of the AI adoption score report in the Microsoft 365 admin center.¹ The AI adoption score is a simple and effective way to measure your organization's adoption of Microsoft 365 Copilot and compare your adoption with other organizations like yours.

Understanding how Microsoft 365 Copilot is being adopted within your organization is crucial for maximizing its benefits. By tracking usage patterns, gathering feedback from users, and analyzing feature adoption metrics, you can gain valuable insights into how effectively Copilot is being utilized. The AI adoption score and supporting metrics and resources can help you identify areas for improvement, tailor training programs, and ensure that your team is leveraging Copilot to its fullest potential. 

 

How is the AI adoption score calculated? 

AI adoption score measures the extent to which Microsoft 365 Copilot, including AI features in M365 apps, Copilot Chat and agents, is leveraged by people in your organization. It provides a meaningful heuristic to gauge the extent to which people in your organization are making Microsoft 365 Copilot an integral part of their daily work. 

  

The scoring model is built on a simple yet powerful insight: when users engage with Microsoft 365 Copilot for 3 or more days per week, they naturally develop a lasting habit. Picture this: a user starts incorporating Copilot into their workflow, using it consistently for three out of five working days each week. Over time, this regular interaction becomes a routine as they integrate Copilot into their daily work. This consistent usage not only converts them into regular users but also increases the likelihood that they will continue using Copilot with the same or even greater frequency in the future.  

To reach a score of 100, all enabled users must have reached or exceeded an average of 3 days of usage per week over the past 28-day period. If your score is 50, for example, that means that the enabled users in your organization used Copilot 1.5 days per week on average. 

Learn more about the AI adoption score methodology in the documentation here. 

Peer benchmark 

To help you understand how your adoption compares with peers in your industry, the report provides peer benchmarking with a 180-day time-series. Peer groups consist of organizations with a similar size, industry and region. 

Usage frequency 

You can view the distribution of user counts by usage frequency to quickly assess the makeup of your AI adoption score and track your progress towards making Copilot a daily habit. 

Feature-level usage insights 

Gain visibility into feature-level usage insights to inform adoption strategies. With these insights, Adoption Managers can understand which Copilot capabilities are being most utilized and where users might benefit from more awareness and training. 

 

Driving adoption with organization messages 

You can now utilize organizational messages within the AI adoption score report to promote the adoption of Microsoft 365 Copilot features by reaching users in the flow of their work in Microsoft Teams and Windows. To encourage users to take advantage of Microsoft 365 Copilot and drive adoption within your organization, you can use actions card to conveniently send in-product messages to specific user groups or to all M365 Copilot licensed users in your organization who have not used Copilot features in the past 30 days. Messages can be configured right from within the AI adoption score report and you can review their reach within the central organizational messages experience in the Microsoft 365 admin center.   

Together, we're navigating a new frontier with AI at work. As with every major technology investment, organizational leaders have a deep interest in understanding, assuring, and accelerating its adoption and impact. In this way, Microsoft 365 Copilot is no different. AI adoption remains a constant theme in our customers' AI journeys, and we're committed to continuously investing in the reporting experiences in the Microsoft 365 admin center to help you effectively measure and drive Microsoft 365 Copilot success in your organizations. Learn more by visiting AI adoption score on Microsoft Learn. 

 

Continue the conversation by joining us in the Microsoft 365 Tech Community! Whether you have product questions or just want to stay informed with the latest updates on new releases, tools, and blogs, Microsoft 365 Tech Community is your go-to resource to stay connected!