Forum Discussion
Office 365 Pro Plus - Closes All Office apps when updates are deployed
If a user runs the updates via software center prior to the deadline, the patching happens as expected. It prompts the user to shut down any running office applications. The issue we are running into is when the deadline for the patch is met, it forces the Office applications to close without any warnings to the user.
Are you wanting me to do something like this:
"%Program Files%\\Common Files\\Microsoft Shared\\ClicktoRun\\OfficeC2RClient.exe" /update user updatepromptuser=false forceappshutdown=false displaylevel=true updatetoversion=16.0.8827.2179 (this build is from January 30th).
Christopher Hadwin has this been any development, we are experiencing the same issue effecting hundreds of clients.
Rob Fuller, After bringing this to our SCCM DSE, he found that this was hardcoded within SCCM and was being changed in a newer build of SCCM. I believe 1806 or even 1810 might have included the change. Since then, we have not had any issues with Office Pro Plus clients force closing when updates are installed. It behaves very similarly to how the MSI version of Office behaves when installing updates.
update: the last couple of Office 365 patches delivered by SCCM provides a prompt that office applications need to close to apply updates. Once updates are finished applying, the office applications re-open.
- DaveGuenthner
Microsoft
Christopher Hadwin and community, I recently blogged on this topic. It discusses end user behavior and workflow.. just scroll down to the SCCM section. If there is something you would like to see added, let me know and I'll update in FAQ
Understanding Office 365 ProPlus Updates for IT Pros (CDN vs SCCM)
- Thanks for the reply and I had a read of your blog post.
I'm delivering updates via the CDN however all my student users are complaining Office is closing without notice or warnings losing all there work. I've yet to see this behaviour myself but I've had many reports from teachers seeing the issue first hand.
What on earth could be causing this behaviour, I want to allow updates but unless I can control the behaviour I can't.
Any advice greatly received.
