Forum Discussion
Office 365 cant install on the selected update channel
Just started getting this error Office 365 cant install on the selected update channel. We are cloud update.
Hi, just to follow up if I use the Microsoft Support and Recovery assistant, O365 will reinstall.
manoth_msft
Microsoft
MicrosoftSorry for replying late. We did some investigation, and we can repro the issue. The team is working on a re-release of ODT to fix the issue. Or in other words: You did nothing wrong, we did 😄
- No problem thanks for checking into this
- Any chance you have an ETA? I just spent pretty much 4+ hours working on this and now have to reimage a machine because of it (uninstalled office and it wont let me reinstall).
I have 2000+ machines and I cant deploy Project or Visio because its broken across the org. And no I dont have a copy of an older setup.exe 😞
Unless anyone knows where I can get one.- Hi, I have used this tool to reinstall O365, wont help on the 2000+ machines but seems to remove and reinstall ok not the best but it works until it is fixed.
https://support.microsoft.com/en-us/office/uninstall-office-automatically-9ad57b43-fa12-859a-9cf0-b694637b3b05- Thanks for the suggestion, I used the tool to uninstall and cleanup the system but, we are an Enterprise and have specific configurations. Cant use SaRA to reinstall. Im ok for imaging as I havent right clicked and updated my packages in SCCM yet and wont be until this is fixed.
I did some digging on an old server I had powered off ready for decom, and found version 16.0.16371.20378 (version from Nov 2023) of ODT tool and testing it now.
- manoth_msftCurrently we don't have an ETA. I will let you know as soon as we have one.
