Forum Discussion
Office 365 cant install on the selected update channel
Just started getting this error Office 365 cant install on the selected update channel. We are cloud update.
manoth_msft
Microsoft
MicrosoftHi, can you share a few more details. Which channel are the devices on (check inventory in the portal and File > Account on a device) and also where you get this error message displayed. On the device? In the portal?
manoth_msft Hi, channel is Monthly Enterprise, error is on the device when trying to reinstall. Here is what is strange if a new device that never has had O365 on it, O365 does install.
I am the original poster just different user name.
Thanks
- manoth_msftCan you share the XML you are using when reinstalling. I assume you run a setup /configure YourXMLHere.xml command, am I right?
- Hi, just to follow up if I use the Microsoft Support and Recovery assistant, O365 will reinstall.
- manoth_msft
Sorry for replying late. We did some investigation, and we can repro the issue. The team is working on a re-release of ODT to fix the issue. Or in other words: You did nothing wrong, we did 😄
- This the file, was create in sccms O365 installer.
<Configuration ID="a7dc3b3f-7a22-4cee-b615-5d85aaf5d069" Host="cm">
<Add OfficeClientEdition="64" Channel="MonthlyEnterprise" OfficeMgmtCOM="TRUE" Version="16.0.17126.20190">
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="Teams" />
<ExcludeApp ID="Bing" />
</Product>
</Add>
<RemoveMSI>
<IgnoreProduct ID="InfoPath" />
<IgnoreProduct ID="InfoPathR" />
<IgnoreProduct ID="SharePointDesigner" />
</RemoveMSI>
<Display Level="Full" AcceptEULA="TRUE" />
</Configuration>
