Forum Discussion
Office 365 apps are closing randomly on MacOS
Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed
If your Office 365 apps are closing randomly on macOS, it can be frustrating and disruptive. Here are some steps to troubleshoot and resolve the issue:
Troubleshooting Steps
Update Office 365 Apps
- Open any Office 365 app (e.g., Word, Excel).
- Go to Help > Check for Updates and install any available updates.
- Alternatively, you can use the Microsoft AutoUpdate tool to keep your Office apps updated.
Update macOS
- Ensure your macOS is up to date. Go to Apple Menu > System Preferences > Software Update and install any available updates.
Restart Your Mac
- Sometimes a simple restart can resolve temporary issues. Restart your Mac and check if the problem persists.
Reset Office Apps Preferences
- Close all Office apps.
- Open Finder and navigate to ~/Library/Preferences/.
- Look for files named com.microsoft.Office.plist or similar (there may be several, one for each app) and move them to the Trash. This will reset the app preferences.
Check for Conflicting Software
- Some third-party applications or extensions may conflict with Office apps. Try disabling or uninstalling any recently added software or extensions to see if the issue resolves.
Run the Microsoft Office Repair Tool
- Open the Applications folder and find your Office 365 app (e.g., Word).
- Hold down the Option key and click on the app. Select Run Diagnostics and follow the prompts to repair the app.
Reinstall Office 365 Apps
- Uninstall the Office 365 apps by dragging them to the Trash.
- Empty the Trash and restart your Mac.
- Reinstall the Office 365 apps from the Microsoft Office website.
Check for Disk Errors
- Open the Disk Utility app (found in Applications > Utilities).
- Select your startup disk and click on First Aid to check and repair any disk errors.
Contact Microsoft Support
- If the issue persists, contact Microsoft Support for further assistance. They may have additional troubleshooting steps or be aware of specific issues affecting Office 365 on macOS.
By following these steps, you should be able to identify and resolve the issue of Office 365 apps closing randomly on macOS.
