First published on TechNet on Aug 29, 2018
We've seen customers have issues where they deploy an iOS or Android policy to a device, but it doesn’t get applied to the device. This could simply be because the policy is not compatible with the OS version and device type or that the policy is incorrectly targeted to the user or device. Another way you can resolve this is by following the troubleshooting steps we’ve listed below.
In portal.azure.com, go to Intune > Troubleshoot and select the user to troubleshoot.
b) For iOS, open the Company Portal app and select Devices > problem device from list > Check Settings .
c) For Windows, open the device Settings and select Accounts > Access Work or School > applicable connection > Info > Sync .
b) If the policy is not listed, it has not been assigned correctly. Go back to policy creation and assign policy to the user device.
We hope this helps you narrow down the reason for iOS or Android policies not applying to devices.
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