Resolved: Intune MAM applications unresponsive on Samsung SM-G990E devices
Published Sep 29 2023 04:05 PM 10.8K Views

Updated 10/13/2023: We have resolved this issue of unresponsive apps, and a fix for this issue has been released with the 2310 update (5.0.6017.0) available on the Google Play Store - Intune Company Portal. If you're impacted by this, please update to the latest version to resolve.

 

We recently identified an issue for apps protected by App Protection Policies (also known as MAM - Mobile Application Management) on Samsung SM-G990E devices that are running the latest Operating System (OS), specifically G990EXXU7EWH7 and G990EXXS7EWI3. When users attempt to open apps on these devices, they may notice the app isn’t responding.

 

We have resolved this issue of unresponsive apps, and a fix has been released with the 2310 update (5.0.6017.0) available on the Google Play Store - Intune Company Portal. If you're impacted by this, please update to the latest version.

 

Users on these devices should update to the latest Company Portal release once available to resolve this issue. To identify which user's devices’ may be affected, navigate to the Microsoft Intune admin center > Apps > Monitor > App protection status and search by the device model. If you’d like to require this update, you can use the Intune app protection policy (APP, also known as MAM) Min Company Portal version setting and specify the 2310 Intune Company Portal for Android version.

 

In the meantime, as a workaround, users can uninstall and re-install the Intune Company Portal. However, by uninstalling the Intune Company Portal users will need to sign-in to MAM protected apps again to regain access to their organization's resources.

 

If you have questions or comments for the Intune team, reply to this post or reach out to @IntuneSuppTeam on Twitter.

 

Post updates:

10/13/23: We have resolved this issue of unresponsive apps, and a fix for this issue has been released with the 2310 update (5.0.6017.0) available on the Google Play Store - Intune Company Portal. If you're impacted by this, please update to the latest version to resolve.

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‎Oct 13 2023 05:30 PM
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