Sep 26 2019
04:18 PM
- last edited on
Feb 10 2023
02:34 PM
by
TechCommunityAP
Sep 26 2019
04:18 PM
- last edited on
Feb 10 2023
02:34 PM
by
TechCommunityAP
Hey guys,
we have one user object which seems not to sync anymore. Some days ago the sync was fine for the mailbox marketing@contoso.com
Then we migrated the mailbox from OnPrem to EOL. Now we recognized that the default onmicrosoft email address changed, it is now marketing1234@contoso.onmicrosoft.com
I wondered about it so I added marketing@contoso.onmicrosoft.com and marketing1234@contoso.onmicrosoft.com OnPrem. I hoped it would sync and afterwards I can remove the unwanted address.
The AAD Connect shows no errors, the user object is still in the OU which is activated for sync.
What would be the smoothest way to fix this?
Kind regards,
woelki
Sep 27 2019 01:44 AM
Most likely you have a duplicate object, which explains both the renaming of the alias, and the fact that the object doesn't seem to sync anymore. Read here: https://docs.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-objectsync
Sep 28 2019 06:34 AM
Sep 28 2019 09:06 AM
If you have removed the duplicate object, the issue should be solved after the next sync. In case the original object's attributes were replaced via the "resiliency" feature as detailed in the article above, you might need to replace them back. Other than that, you can ignore any errors showing in the O365 portal - it's known to have latency issues.
Sep 28 2019 09:24 AM
SolutionSep 28 2019 09:24 AM
Solution