SOLVED

Lost Access to Authenticator

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New Contributor

Hi All, 

Please help, I'm the only one who has the admin privilege of Office365-E1 but since I lost my Mobile phone (which has the MS Authenticator installed), I cannot access to my account, and the stupid thing is I haven't enroll my mobile phone number as my authenticator method.

 

Please someone help

 

Thank you

Rolan 

2 Replies
best response confirmed by RolanLubis (New Contributor)
Solution
Hi @RolanLubis,

Do you perhaps have a CSP partner that provides you with the licenses? If yes, they should be able to restore access to your account. If not, I would suggest you contact Microsoft by phone to verify the ownership of a tenant: https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-support?redirectSourcePath=%252fen-us%...

Hi @BilalelHadd ,

 

Thank you for you helpful advised.

 

What I've done was contacting the partner and asked them to raise a Microsoft incident ticket related my issue and then 15-20 minutes later the Partner informed me to try again to login and setting the Authenticator. All good now...

 

Thanks again @BilalelHadd