Implementing the Crisis Management Portal – HLS Show Me How

Published 03-17-2020 06:12 AM 2,964 Views

HLS Show Me How.pngIn this video I walk through the implementation of the Crisis Management Portal as well as point through some of the customization's that are possible with the solution.

For help in extending and customizing the portal see some of the resources listed after the video.


Other Posts in the Crisis Management, Business Continuity, and Patient Outreach series:

Thanks for visiting – Michael Gannotti   LinkedIn | Twitter | Facebook | Instagram

Michael GannottiMichael Gannotti

Occasional Visitor

This is a great template and highly useful for communications around COVID-19 (and other issues in the future!). We set it up with everyone having read access but did find a weird problem. The menu links can be edited from anywhere in the site and usually point to a page like /sites/crisismanagement/SitePages/pagename.aspx. For some reason that I haven't figured out yet, sometimes they're getting changed to a link hanging off of /_layouts/15/guestaccess.aspx. I'm assuming it has something to do with sharing the page out (maybe?) but it changes the menu link and in many cases the link becomes invalid. Like I said I'm not sure what actions are causing this but it's happening with a site where only a few users are owners and everyone is a reader. I'll post more info if I find it but something to watch out for.


Hey Bil, Thanks for alerting me to this. I am relaying this to our Internal SharePoint team to see what they come back with. 

Senior Member

So as a consultant for several healthcare organisations I was hoping to try this out, hoping to show the concepts. Although I'm admin on several Azure tenants, I first need to prove this as a concept and ran into all kinds of issues. I thought to possibly help other providers out based on this Microsoft initiative. 

- I created a new Azure tenant, and have an admin account there, that worked.

- I did take Microsoft up on the free teams site offer in context of Covid-19, that worked.

- I went to and tried to connect it and I get:  Selected user account does not exist in tenant 'Microsoft' and cannot access the application '5d9fff84-5b34-4204-bc91-3aaf5f298c5d' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.  I'm not sure if it is the teams setting that is not compatible with the Crisis Communications offer?

- I then created a different account in Azure, did not help.

- I then tried to follow the offer on free E1 licenses for 6 months,  but that is stuck on needing a Microsoft rep involved, no idea how that would work.

- I then Then I went to the "office" side and don't seem to be able to add licenses as I can on other tenants. 


How can someone who does not have an Office/Azure tenant yet get this going correctly?  And is there a way to do this without the bottleneck of creating a personal relationship with an micrsoft partner or reseller or rep? The latter is just a showstopper as phone calls go no-where.



Occasional Visitor

Another thing that's come up is people putting links on pages to documents in the document library. No matter what option they select with the link, it ends up making unique permissions for the documents. This is bothersome as we really only want read access for all content except for site contributors. To reproduce:


  1. Upload a document (PDF, Word, etc.) to the Documents Document Library on the site
  2. Select the file and choose Copy Link and choose to not allow editing in the options for the link
  3. Create or edit a page and insert the link copied

Result: The document linked to is given unique permissions.


There doesn't seem to be an easy way to link to documents for simple read-only access (which in our setup is all authorized users)

Occasional Visitor

Also (and this is more a SharePoint Online thing and not this template) would be nice to have a Teams conversation link rather than Yammer. Team is the new Yammer in our world ;)


@Bil Simser It's really a matter of scale. Yammer groups can scale to the largest organizations on the planet while a Teams conversation is not designed to do so. 

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‎Mar 17 2020 12:05 PM
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