HLS Teams Productivity Summit - Microsoft Teams Call Queue Scheduling App & Teams with Teladoc Solo
Published Apr 18 2023 11:24 AM 1,254 Views

Thank you for being a part of the HLS Teams Productivity Summit. We are pleased to provide you with a copy of today's presentation and recording, which you can find below. 

Session Details: Learn how to use the Teams Call Queue Scheduling App to automatically assign agents to Teams call queues based on a schedule.  In partnership with our customers, Microsoft recently released a 3rd party PowerApp that allows organizations to leverage a schedule driven approach for assigning users to Teams call queues.  Users are no longer tasked with remembering to opt-in/out of their assigned call queues.

 Think about the Teams Call Queue Scheduling App for:

 🩺Physician on-call

:laptop_computer:IT on-call

🥼Lab escalations

👷‍:male_sign:Manufacturing floor


Teladoc Solo App: Solo is a purpose-built app for Teams, built in close partnership with Teams Engineering and with the needs of healthcare providers at the forefront of its design. In this session, we shall cover a Teladoc Solo demo, scenarios and Q&A.



This solution provides a GUI for schedule management and changes.  Automated scheduling using data from your existing time keeping system.  Allows for ad hoc changes to the schedule and delegated management of users in a call queue.


Target Audience:  Everyone


Nathaniel Mulvihill is a Sr. Converged Communications Customer Success Manager.  This role at Microsoft is within the Customer Success organization that is focused on the architecture, planning, enablement and usage of Microsoft Modern Communications workloads including Microsoft Phone System, Voice Routing, Teams Voice, Calling, Meetings and Meetings Devices technologies.  Nathaniel Mulvihill | LinkedIn


Scott Wilson is the Senior Director for HHS ambulatory care solutions for Teladoc, where he serves as a leader for product and go-to-market strategy.  In particular, he specializes in Teladoc's Solo solution, which delivers a fully integrated virtual care platform, allowing providers to connect support staff directly to patients via specialized in-room conferencing devices or through remote scheduled visits.

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