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Lehry82's avatar
Lehry82
Copper Contributor
Mar 21, 2023

Citrix VDAs become frozen, show unregistered in Studio, and user sessions get disconnected

Hi together,
I have a hard problem that unfortunately I can not get solved.
I have a Citrix environment in version Virtual App and Desktop 7 1912 LTSR CU5 on Server 2019. I publish desktops and have installed on everything brokers the latest VDAs.
I use FSLogix in version 2.98440.42104.
Unfortunately it happens very often during the day that the Citrix servers freeze.
All user sessions are disconnected and the hosts are displayed in the studio as not registered.
A connection via RDP or otherwise is no longer possible.
But the server is still pingable.
I can only help myself by switching the VM off and on again.
But this is very frustrating.

Unfortunately I can't find a solution and hope that maybe one of you has an idea for me!

Thanks a lot in advance.

2 Replies

  • HenSolo's avatar
    HenSolo
    Copper Contributor
    Same here,
    Virtual App and Desktop 7 1912 LTSR CU7 on Server 2019.
    Disconnects, unregistered etc.
    Reverting FSLogix 2.98440.42104 to 2.9.8228.50276 seems to fix it for us.
  • Malex17's avatar
    Malex17
    Copper Contributor

    Lehry82 Did you find a solution for this? We have a similar situation, only difference we use server 2016.
    No high CPU, no Full RAM, no Full Cache-Disk. Pagefile nearly empty. 

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