Forum Discussion
Why is "Focused Inbox" suddenly disappeared?
Hello, Until the end of 2016 our tenant had "Focused Inbox" activated. But since a couple of days, we're missing the separation of "Important" and "Other". When we can see all our messages in our...
Victor_Ungureanu I have tried multiple browsers on multiple systems. The same thing happens. I can only see emails that would normally be in the 'Other' folder if I look in the Inbox in Outlook 2016.
Oddly, my iPhone and iPad using Outlook iOS (latest version as of Jan 10/2017) still displays 'Focused' and 'Other', with emails being separated into both as expected.
It's just OWA that is not working, because Outlook 2016 does not have the Focus feature yet.
Everything was working fine for the 6-8 weeks I had Focused Inbox when I was prompted to opt-in to it. I go away for 2 weeks over Christmas, where it was on my phone the whole time, I login to OWA and bang... gone!
Victor_Ungureanu
Microsoft
MicrosoftI think you should open a support ticket. This might not solve by itself anytime soon, so there is no reason to keep waiting.