Forum Discussion

Brass Contributor

Jan 04, 2017

Why is "Focused Inbox" suddenly disappeared?

Hello, Until the end of 2016 our tenant had "Focused Inbox" activated. But since a couple of days, we're missing the separation of "Important" and "Other". When we can see all our messages in our...

outlook

Jason Rhodes

Iron Contributor

Jan 06, 2017

Okay I did this:

Get-FocusedInbox -Identity <mailbox>

And it was set to false. How on earth could this happen when I had been using it for at least 2 months at the end of 2016?

I've set it it true now... how long should it take to start working again after that?

Victor_Ungureanu

Microsoft

Jan 06, 2017

I noticed that when I disabled Clutter on a mailbox, this also disabled Focused Inbox, so this might have happened in your case.

Enabling Focused Inbox didn't enable Clutter.

Johan Pauly
Brass Contributor
Jan 06, 2017
I also did the same stuff:
- using the powershell commands
- disable/enable clutter

But nothing has changed. It is very strange that this "Focused Inbox" feature is also disappeared at some other tenants.
- Jason Rhodes
  Iron Contributor
  Jan 07, 2017
  Yes, I'e done the powershell commands yesterday and focused inbox is enabled on accounts an the whole company.
  
  I can see focused inbox on iOS Outlook
  I can see all the inbox emails in Outlook 2016
  I cannot see the 'Other' emails in my inbox in OWA, in any browser.
  
  Interetestingly in OWA I can find emails from the 'Other' folder when I search for one that I know is in Outlook 2016, and it says it's in 'Inbox' but when I go out of search back to the Inbox, the emails are not visible.
  - Johan Pauly
    Brass Contributor
    Jan 09, 2017
    Just a couple of minutes ago, my "Focused inbox" appeared in my OWA. Also our other users are now ok.