Nov 10 2022 05:02 AM
Nov 10 2022 05:02 AM
Last week access to public folders was removed from outlook on the web with no announcement, does anyone know why? and why was the message centre not used to communicate this change ?
Now you get a banner saying "switch to outlook desktop to view public folders"
Nov 10 2022 08:44 AM
I still have access to them in OWA, but adding @Gabe Bratton just in case.
Nov 10 2022 08:50 AM
Nov 10 2022 08:58 AM - edited Nov 10 2022 09:00 AM
@Gabe Bratton Thank you for trying to find out about this, here is a screenshot of the message that we now see. It is so frustrating that communication of changes is now so disjointed in Microsoft.
Nov 10 2022 09:40 AM
@technonath Access to mail and calendar type PFs will continue working fine in OWA. The banner indicates Users will not be able to access Public Folders contacts from People Hub in Outlook Web App. Please visit People Hub in Outlook desktop to view and manage Public Folder(s) contacts.
Nov 10 2022 04:03 PM
@Bhalchandra_Atre-MSFT Any chance of explaining why the sudden change? Also why this change is not documented anywhere or mentioned in the message centre.
Why is Owa not allowed to use shared contacts in any way now either via public folders or via a shared contacts folder in a shared mailbox?
Nov 11 2022 01:56 AM
Nov 15 2022 04:32 AM
@technonath You can find the announcement here - https://techcommunity.microsoft.com/t5/microsoft-365-blog/new-improved-contacts-on-outlook-web-app/b...
The way forward is to use Outlook desktop client to access/manage public folders contacts
Nov 15 2022 04:49 AM
Jan 11 2023 01:13 AM
2 months on and no answers on this, no clarity about what is happening regarding public folder contacts and no explanation of alternative methods of how contacts sharing between users is supposed to work now in outlook on the web.
Please @Bhalchandra_Atre-MSFT we need clarity on this matter.
Jan 18 2023 05:46 AM
Jan 18 2023 05:58 AM - edited Jan 18 2023 06:00 AM
1) Gal contacts are not easily editable by everyone in the company and have no way of syncing them from outlook mobile to your phone contacts, you have to manually copy them - no good for contact sharing https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-sync-microsoft-gal-global-address-l...
2) Do you use your own product?? - the documentation clearly states "You cannot access shared contacts list for a shared mailbox from Outlook Web App." https://learn.microsoft.com/en-us/outlook/troubleshoot/calendaring/how-to-share-calendar-and-contact...
why should I open a support ticket to get you to restore a facility that you just took away with no notice or explanation?? I have a day job to do supporting my customers - I understand that you work for Microsoft and should raise this directly yourself - don't put this one on me. It's no wonder no-one wants to rent cloud software when features can get removed with no notice, it just destroys people's trust in the product.
P.S. no-one from Microsoft ever interacts on the feedback portal it is a total waste of time.
Mar 03 2023 02:37 AM
Mar 03 2023 04:19 AM
@Paypercorn I don't think I am breaking any trade secrets here, but I did have some contact with the outlook team and I believe they are actively trying to look at a way to re-instate it.
Mar 08 2023 01:22 AM
Apr 12 2023 09:42 AM
Apr 19 2023 07:36 AM
Apr 20 2023 01:03 AM
May 02 2023 09:52 AM