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DiVojich's avatar
DiVojich
Brass Contributor
Nov 08, 2019

SPAM + Quarantine

Hi all,

need help with Quarantined emails.

Issue:

sender "A" forwards emails to recipient "B".

B never receives these emails because they end up in Quarantine marked as PHISH.

Sender "A" email address & domain are both white-listed.

Recipient B has no rules in the mailbox that would block these messages.

Message trace has "Quarantine: no additional info provided".

In "Message Analyzer" I've found AntiSPAM-Report - SFV:SPM which means "The message was marked as spam by the content filter."

I can't find the responsible "filter" that is causing this issue.

I've tried to search by "domain" in rules, but nothing comes up.

 

Any ideas?

2016
Exchange Online
office 365
  • oliwer_sundgren's avatar
    oliwer_sundgren
    Steel Contributor
    Nov 23, 2019

    HelloDiVojich !

    Does the emails perhaps contain any attachments that could be blocked? 
    Simple test would be to send an email with just text 

     

    Have you whitelisted in Office365 or in the Outlook client of the affected user? 

    Kind regards
    Oliwer Sjöberg

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