Feb 10 2017 09:37 AM
Feb 10 2017 09:37 AM
We receive several emails from companies that use a particular click counting service that appears to have been flagged as malicious by Advanced Threat Protection. Is there a way for me to request that the links be reviewed to verify that the site is hosting malicious code and if not for the block to be changed?
Feb 10 2017 10:51 AMSolution
Yes, read the last item in the FAQ here: https://technet.microsoft.com/en-us/library/mt789012(v=exchg.150).aspx
Well, read the whole FAQ, it's great! :)
Feb 10 2017 11:53 AM
Thank you. I had probably seen that before but forgot it was there. I'm not really sure why Microsoft support could not have pointed me there. I did one final check before sending in the URL's and they are no longer flagged as malicious.
Apr 18 2017 06:25 AM
Apr 18 2017 11:06 AM
I dont think there's a special place for Safe Links, but I can at least ask :)
Feb 26 2018 11:18 PM
Sorry to resurrect a dead thread, but we are having the same problem as Jimmy with ATP "Safe Links" reporting a legit website as dangerous/malware/phishing. I have searched but have not found a place to report and resolve this false positive? Any ideas?
The site is not flagged by SmartScreen in Edge, so I'm unable to file a report there. The warning only appears in Outlook.com and Office 365 when a link to our site is clicked.
Thanks for any pointers!
Feb 28 2018 09:27 AM
Mar 13 2018 07:44 AM
Mar 15 2018 11:37 AM
You can add them to a whitelist that will not get rewritten
Mar 15 2018 01:52 PM
The whitelist is only good for the organization you admin for. The solution we are seeking is across all of Office 365 and Outlook.
Mar 15 2018 01:54 PM
Understood, and I agree, it would be great to have a place to refer the companies I have to whitelist to for larger resolution with MS as a whole.
Jul 31 2018 07:20 AM
Do you have any updates on this ? It would be efficient, office 365 wise, to have a place where to submit safe links false positives.
Thanks in advance!
Jul 27 2020 07:44 PM
For submitting URL for re-valuation, you can refer the beow article:
Mar 30 2021 05:45 PM
@ragnar286 we have same problem here. The article you point to links to Office 365 "Security & Compliance Center". To access that, one needs to have a subscription to Office 365 for Business Premium. One should not be required to a paid subscription just to submit a URL for evaluation/review.
We are a SAAS company who sends lots of emails with links to perform various actions as result of the customer reservation. Only in the last few days we have noticed ATP Safe Links is blocking (or at least showing a warning message) all the links in our emails. This is not just for one Office account.
Where do we submit these links for re-evaluation, without having to subscribe to your office suite?
Jun 28 2021 04:23 PM
@Bookeo_Help +1 we have experienced something similar and can find no ways to petition our links for review, despite Microsoft being customers and our SaaS being Microsoft Approved Vendors. How do we remove our links from Office 365 Safe Links?
Jul 12 2021 05:33 AM