Question regarding NDR

Not applicable

Hello Champs,


Please clarify on below question.


On-premise AD Account ->AAD Connect->Office365

When we delete on-premise AD account and replicate this via AAD Connect the Mailbox gets deleted.

When this mailbox is in soft deleted state can it still recieve emails ? or will it send NDR messages?


What is the other way to keep the mailbox recieveing emails even though it is in soft deleted state?

2 Replies
it cant receive emails at all, the only way that particular email address would be to create a shared mailbox with the same email address, un-delete the mailbox (which becomes a cloud account) and reassign it a license, or create a completely new account with the same email

The best way to acomplish the goal you want it to convert to a shared mailbox, you have here how to do it. https://support.office.com/en-us/article/Convert-a-user-mailbox-to-a-shared-mailbox-2e122487-e1f5-4f...