Outlook Meeting Updates Going Directly to Deleted Items

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Frequent Contributor

Microsoft made in change in how meeting updates are handled and smaller updates are now going directly to the Deleted items folder. This caused people to miss important updates to agenda items. I am wondering if other people also receive complaints about this?


To me it seems strange that such a setting cannot be controlled by individual Outlook settings as there are settings for this already in place. Is Microsoft considering to allow this behavior to be controlled by the Outlook/Outlook on the web settings as an improvement over the current situation?

 

Background information:

8 Replies
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I too would like to know what the thinking is here on this one.  Thanks Joost for posting.  @Joost Koopmans 

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@Joost Koopmans I spoke to the Microsoft folks about this issue and considered what they had to say. I've written what I discovered and my views up in this article. Feel free to disagree:

 

Exchange Online Calendar Auto-Processing Vexes Some Users

A recent change made to the way that Exchange Online processes notifications for calendar meetings has upset some Office 365 users because they don't see the email. Instead of leaving the notification email in the Inbox, Exchange processes the update in the calendar and moves the notification to the Deleted Items folder, meaning that it might be missed. Which makes some people mad.

 

https://www.petri.com/exchange-online-calendar-auto-processing-vexes-some-users

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Hi @Tony Redmond , well written article as always. There is not much to disagree for me in your article but I do disagree with the change Microsoft made to put the control with the admins instead of the users. Especially because the settings are already there in Outlook and Outlook on the Web and as you indicated the desired behavior can be different from person to person.
I also like the fact that these updates are automatically deleted but there are many other users who really do not like this and are impacted by the change.


The good thing is that I now can send out a calendar invite with no agenda and directly after that send out an update asking a lot of preparation for the meeting and then get angry in the meeting nobody prepared for the meeting :cryingwithlaughter:.

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@Joost Koopmans I believe that Microsoft wants to move the controls for stuff like this to the service rather than keeping them in clients on the basis that it's more efficient to control in one place than to try to have settings spread over different clients and different versions of clients, including those not created by Microsoft. I see the sense of this approach.

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Hi @Tony Redmond , it really depends on the setting and if individual users have different requirements. Let's take the very useful feature of Quiet Hours in the Outlook mobile client. What if we would apply the same principal and have the service decide if and what hours will be applied?

It would be much more efficient from a Microsoft perspective but for most users becomes useless at best.

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@Joost Koopmans Quiet hours in the mobile client is an excellent example of a setting that must be client-side. In this case, it's because of the interaction between the client and the notification service (iOS or Android) to enforce quiet hours. Exchange Online has nothing to do with these notifications. 

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@Joost Koopmans 

 

 See below for what might be the solution:


Fix provided by Microsoft:

Note: Update that caused the change, see "Outlook calendar - automatic processing of small changes in meeting details"

https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=meeting%2Cupdates

 

Workaround via Powershell:

- Connect to company O365 environment via PS session.

- Connect to Exchange Online PowerShell

- Type get-organizationConfig

- Type Set-OrganizationConfig -VisibleMeetingUpdateProperties "AllProperties"

- Type get-organizationConfig again to verify change has been made.

24c76ba2-060e-4f14-ad68-c5b05765ade2.png

- Test meeting invite update again, no longer gets deleted from inbox.

 

Thanks,

 

AB