Forum Discussion
Focused Inbox not working
Thank you for your response.
Do you see the Focused tab?
Yes, that was one of the premises of my first message - Focused Inbox is enabled at the organization and mailbox levels, and I can see the Focused and Other tabs in my mailbox, but all incoming messages are showing up in the Focused tab, and only move to the Other tab when I manually move them there.
I have a call scheduled with someone at Microsoft Support tomorrow afternoon. Hopefully we'll be able to get to the bottom of this at that time. Thanks for your advice.
Mike
Yes, I understand.
So, is it the same in OWA environment?
If it is not the same, it seems to be a specific user Outlook problem.Check out the following screenshots for Outlook options and try it out!
Excellent idea! I had not thought to check the status of the add-ins. Unfortunately (or, fortunately) the Exchange add-in IS loading properly, so that is not causing this problem. I did take the opportunity to disable all the other add-ins and restarted Outlook, but the problem remains. I will leave them disabled for the rest of the day, just to keep my configuration as basic as possible.
I do NOT think this issue is specific to my Windows Outlook 2016 client. I also regularly use a Mac Outlook 2016 client, the iOS Outlook clients for both iPhone and iPad, as well as the OWA client. All show the Focused and Other tabs, and none show or move any messages to the Other tab unless I do it manually myself. It is as if the Focused Inbox functionality of the server-side mailbox is not enabled, although the setting clearly indicates that it is.
I'm hoping that my support call with Microsoft this afternoon will uncover more information. I will report back with any additional findings after that call.
StConn-MSFTMicrosoft
Hi Mike--
Did you try disabling Focused Inbox in your Outlook desktop, then re-enabling it? Or disabling it at the user level, then re-enabling it?
Thanks--
Steve